Refund policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

PLEASE NOTE THAT WE ONLY ACCEPT RETURNS ON UNOPENED AND UNUSED PRODUCTS. 

Unfortunately, we cannot accept returns on sale items or gift cards.

FAQ'S

My item arrived broken or faulty.

For items that arrive broken or damaged, take an immediate photograph of how they arrived and email hello@nourishskinmind.com.au and we will guide you through the returns process.  For any items that arrive broken or faulty we will provide a store credit or replacement if we are notified within 21 days of receipt. Please do not dispose of the item until we have had the chance to chat with you.

What happens if I am unhappy with the product I purchase or I changed my mind? 

We want you to be completely happy with your purchase so, should you wish to return an item that you’ve purchased, please contact us within 21 days of receiving your product. You will need to ship us back the item at your own expense, unopened and unused, within 21 days of receiving your product and within 7 days of contacting us. A store credit will be issued to you once we have received the items and inspected them. The store credit can be used for online purchases of products and at the Nourish store and treatment space. Please be advised that proof of purchase must be provided.

*Shipping costs will not be refunded by Nourish Skin and Mind.

We recommend that you return items using a trackable postage method. Nourish Skin and Mind will not be held liable for parcels lost in transit.

I have been sent the wrong item.

If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and email it to hello@nourishskinmind.com.au and we will guide you through the returns process.  Email us within 7 days of receiving your order.

 

What if I enter the wrong delivery address or order details/products?

In the event you have incorrectly entered information please reach out hello@nourishskinmind.com.au to update information or cancel an order. As all orders and shipping labels are automated we can not guarantee that our online orders team will be able to intercept the order prior to it being dispatched. If we have already dispatched your order, unfortunately it is out of our control.

Please ensure the correct postcodes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

Nourish Skin and Mind. will not be held responsible for incorrect details entered at the time of ordering online, including an incorrect delivery address.

To Return goods

To start a return, you can contact us at hello@nourishskinmind.com.au. Please note that returns will need to be sent to the following address: Shop 4/47 Tweed Coast Road, Cabarita, NSW 2488

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@nourishskinmind.com.au.